84/100
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Ruby Fortune Casino Bonus
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Highlights
  • Good choice of live dealer games
  • Wide selection of casino games
  • Excellent mobile app

Ruby Fortune Reviews 2021

Get Ready for Lift Off with the Ruby Fortune Casino

Ruby Fortune is an online casino that blasted into orbit back in 2003 and is one of six casino planets in the Palace Group Universe. With over 450 games to choose from, the Ruby Fortune online casino claims to be ‘Canada’s best casino site’. 

In addition, Ruby Fortune’s galactic mission is to live by 4 words:

  • Fair
  • Easy
  • Safe
  • Fun

In the same vein as any casino worth its place in the galaxy, Ruby Fortune has a welcome bonus to try and gravitate new players into its orbit. We tested Ruby Fortune in order to find out if their shuttle is one worth boarding. So does Ruby Fortune deserve a place in our top online casino recommendations? Let’s find out…

Online Casino Reviews: My Ruby Fortune Casino Test Flight

When I first landed on the Ruby Fortune Casino home page, it’s fair to say I was immediately struck by their “Canada’s Best” claim and their Fair. Easy. Safe. Fun. mantra. First of all, I always feel it’s a bold move for a casino to put themselves on such a podium before they’ve won any casino awards worthy of note.

More importantly, I felt that this casino had to prove its worth. Therefore, I decided to set out on a cosmic betting mission and conduct my very own Ruby Fortune test flight. Consequently, I now find myself back down on Earth and ready to report the results back to you.

So, Are you looking to find out all there’s to know about this casino, and how to take advantage of the Ruby Fortune Casino Bonus?

Then board the shuttle, strap yourself in and get ready to launch…

Ruby Fortune Logbook: what happened so far

  • 01. AUG 2003: Ruby Fortune was launched
  • 01. AUG 2018: Ruby Fortune issued its Malta Gaming Authority license
  • 06. AUG 2020: We updated our Ruby Fortune test!

Countdown: What you can expect - this is our Ruby Fortune review

First Encounter: The Ruby Fortune Casino Bonus

The very first thing you’ll see when you touch down on planet Ruby Fortune is the welcome bonus. As is always the case with a casino bonus, my first reaction was to explore the bonus a little further to find if it has enough gravity to suck me in.

So, let’s take a look at what I discovered…

Ruby Fortune Betting Bonus: The Essential Casino Guide

To summarize, the Ruby Fortune Casino Bonus usually comes in the form of 3 x matched deposit bonuses. In other words, Ruby Fortune will effectively double your money on your first 3 deposits when you register an account and start playing with them.

Online Casino Guide: What you need to know before your bonus launch:

  • First up, you have a limited amount of time to claim the bonus
  • There’s a minimum deposit amount required to claim the bonus
  • You’ll subsequently be credited the bonus automatically after your first deposit
  • That is to say, no Ruby Fortune Bonus Code is required in order to claim

My Ruby Fortune Review: Exploring the Game Galaxy

What you’ll then see below the bonus on the home page, is Ruby Fortune’s proud proclamation of having over 450 casino games. However,  click on the “Casino Games” tab and you’ll find that they now boast about having over 500 (at the time of my writing, at least.)

Sloppy, yes. But should it put you off Ruby Fortune completely? Absolutely not. 

You may think that 450 or 500 games is a fairly modest selection in today’s online casino market. And to be honest, I’d agree with you. However, Ruby Fortune certainly makes it feel like they have plenty of games to offer.

I’m not going to bore you with a list or a complete run down. Most importantly, they have all of the categories you’d expect; slots, table games and jackpots etc. Additionally, they have a decent range of video poker games and a quality live casino.

Quality AND Quantity

If you’ve played on any other Place Casino Group sites, then I imagine you’ll already be aware that they’re more of the quality over quantity type. However, I’m pleased to say that with Ruby Fortune they’ve gone for both quality AND quantity. Top tier officially licensed games from brands such as Game of Thrones and Jurassic Park are there to be found, as well as many more.

Ruby Fortune Casino: A Strange Encounter

I’ve lauded Ruby Fortune’s game quality and selection. However, if you want to check out for yourself, you’ll encounter some difficulty. Rather bizarrely, Ruby Fortune doesn’t allow non-account holders to test their games or even browse the list of games on offer.

For example, if you click on the “Casino Games” tab, you’ll just get a lengthy text about their games offers. To clarify, there is no list of games on offer, no icons, nothing – let alone any virtual money previews of any games.

In all my years as a gambler and professional review, I can honestly say this is the first time I’ve had to create an account to view the game selection of an online casino. Fortunately, the game selection lived upto the hype. But would I have made an account in order to find out if I weren’t conducting a test for a review? I doubt it.

Writing colourful and snappy texts about the game selection is the job of reviewers like me. Casinos themselves on the other hand, are supposed to show us what they’ve got!

The 4 Ruby Rules

In its mission to conquer the online casino galaxy, Ruby Fortune claims to live by 4 rules; Fair, Easy, Safe and Fun.

So does Ruby Fortune stick to its own rules? Let’s take a look…

Fair

In terms of jackpots, there are plenty and the payouts are decent. Additionally, the games definitely aren’t rigged. But that doesn’t make them any fairer than your average online casino really, does it?

Easy

I have to say that Ruby Fortune does make things easy for their players. That is to say, their sign up process is seamless, making deposits is stress-free and, should you have any problems, the live chat team is so quick to respond. On the other hand, I do need to remind you that it definitely isn’t easy to find their game selection without signing up!

Safe

Now here, I have to gladly give Ruby Fortune a completely flawless review. That’s because they have excellent privacy settings and are fully regulated and licensed. In short, you don’t need to worry about your money or your data when playing with Ruby Fortune.

Fun

Firstly, I think it’s fair to say that if any online casino isn’t fun then it’s doing something drastically wrong, wouldn’t you agree? Anyway, yes, Ruby Fortune’s game selection can certainly keep you entertained for any length of time. However, for me, the truly fun casinos have a solid interactive theme, which Ruby Fortune lacks.

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Lift-off: Get a headstart at... Ruby Fortune test

Joining the crew

Firstly, before you can blast off into space, you need to become a part of the Ruby Fortune team. Accordingly, I’ve provided a step by step countdown to your Ruby Fortune lift off.

5…

First of all, head to the Ruby Fortune Casino website or download the Ruby Fortune Mobile App and click on the “Create Account” icon in the top right-hand corner.

4…

You’ll then be taken to a form that you have to fill out. So just fill out the form with your details, create your password, then select your preferred currency and payment method.

3…

In addition to filling out the form with your personal details and payment info, you’ll also have to decide whether or not to opt into the bonus via a checkbox.

2…

Now, wait for your account to be verified and then enter the Ruby Fortune universe for the first time. First of all, take a bit of time to have a look around and get comfortable navigating the site. Additionally, this is the first time you’ll get to see what games are on offer!

1…

Then head to the deposits page and make your first Ruby Fortune deposit using your selected payment method.

…Blast Off!

Finally, it’s time to start exploring the galaxy and playing the best games that Ruby Fortune has on offer. And of course, hopefully, you’ll get lucky and win something along the way!

MGA - Malta Gaming Authority

Fuelling Your Engine: Making a Ruby Fortune Deposit

First of all, funding your Ruby Fortune account is simple and can be done in Canadian Dollars, or in any of the 13 currencies they accept. In addition, all of the deposit options you’d expect to be there are available, from credit & debit cards to bank transfer options and e-wallets.

I should, however, warn you here that no processing times or fees are detailed on the site or in the Ruby Fortune Casino app. So, what I’ll do is tell you what I did. To start things off, I made my first deposit using Skrill, because e-wallets are usually the fastest payment method. The result was just as I expected; my payment was processed almost instantly and, more importantly, I wasn’t charged any fees.

A Safe Landing: Your Ruby Fortune Withdrawal

Fortunately, Ruby Fortune is a bit clearer here on how long your withdrawals will take. Unfortunately, however, the withdrawal times are pretty long. First of all, there’s a waiting period of 96 hours before your withdrawal even starts to get processed. To clarify, that’s 4 full days, before the actual payment processing time even begins. After that, the actual payment can take upto 7 days to process.

On one hand, I’d like to give Ruby Fortune the benefit of the doubt here as these pending periods are common in our gambling universe. That being said, the brightest stars in the online casino galaxy are shortening these times or getting rid of them altogether. So, with that in mind I think it’s fair to say that Ruby Fortune could improve things here. To remind you, one of their own rules is ‘fairness’ after all…

The Satellite: Exploring the Ruby Fortune App

First of all, let’s start with the overriding positive here. What’s most important is that the Ruby Fortune Casino App is available to every mobile and tablet user on the planet. That is to say, it’s available for all Apple and Android users – from Samsung to Windows…and beyond!

How the satellite holds up against the main ship

While I can’t give you an exact figure, I’d say just over 50% of the games offered on the Ruby Fortune online casino are available on the mobile app. As a result, the app acts as more of a moon to the main online casino, rather than standing alone as its own planet.

That being said, there isn’t a single online casino in our solar system whose app game selection can match that of their web-based platform. To be fair, the games available on the mobile app are up to an excellent standard, and are clearly made especially for the small screen.

Microgaming: The Only Provider of Life on the Ruby Fortune Planet

All of the games in the Ruby Fortune galaxy are made by one single software company; Microgaming. However, that’s not necessarily a bad thing, as this has allowed them to streamline their game offerings and experiences. In addition, they’ve been able to handpick the games they want to develop for the mobile app. As a result, the gaming experience on the mobile app is almost flawless.

To summarize, having all of the planets in their solar system orbiting the same sun helps keep things orderly and working well.

In orbit: Discover the possibilities at Ruby Fortune Casino

Jackpots over Bonuses: My Ruby Fortune Casino Review

Firstly, let’s start with the positive. I have to say that Ruby Fortune is an excellent jackpot casino. Accordingly, you’ll find that they like to boast about this, but they have every right to – and a winners wall to back it up.

Big money jackpot classics such as Mega Moolah somehow seem to offer even higher jackpots on Ruby Fortune than they do elsewhere. For example, on most other online casinos I’ve come across jackpots on Mega Moolah tend to “only” reach 7 figure sums. However, at the time of writing,  the Mega Moolah jackpot is at a staggering C$11,688,680.14 and counting. I’m sure you’ll agree that’s simply out of this world.

Other skyrocketing jackpots

Head to the “Winners” page of the Ruby Fortune online casino and you’ll find a vertical conveyor belt of all the jackpots available at that moment in time. In addition to the mouthwatering 8 figure jackpots like the one I’ve mentioned above, you’ll also find a range of smaller, but more realistically attainable jackpots.

Bringing you back down to earth

While having so many jackpots on offer can be tempting, just remember the chances of you winning are still relatively slim. With that in mind, you should balance playing for jackpots with the smarter approach of playing slots with smaller, more frequent prizes. This will result in your playing experience being longer and will stop it drifting up into orbit and spiralling out of control.

That being said, with Ruby Fortune, the odds of hitting the jackpot are higher than they are with most other online casinos.

Keep in mind the wagering requirements

You’re right, I’ve mentioned them before, and so I don’t want to ramble on. However, it really is worth reiterating that it’s essential to check the wagering requirements. If they’re too high – it’s really not worth your time.

On the other hand, bonuses have a lot of potential, so it’s always best to double-check before you gamble.

Ruby Fortune VIP

The first mention of the VIP program that I could find was hidden away in the “Banking” page of the Ruby Fortune Casino site. Subsequently, if you click on the link, you’re simply directed to the login/ sign up page.

Given that this is the only other bonus or reward related contact found on the website, it’s quite disappointing. On one hand, Ruby Fortune offers an excellent balance of game selection and quality, however it’s just a shame they can’t back it up with some decent bonuses and a clear loyalty program.

Ruby, we have a problem: a customer service test

As those of you who have played in other Palace Casino Group sites will probably expect, Ruby Fortune can be contacted via 3 main channels: Live chat, phone and email. As this is a thorough review, I, therefore, decided to test all 3 of these channels.

Let’s take a look at the results…

Live Chat

To start, let’s take a look at the live chat. This is the logical place to start, as it’s where the channel you’re likely to use for your first contact with the Ruby Fortune team. Moreover, it’ll probably act as your main line of communication with them.

First of all, on the desktop version, the live chat is easy to locate. Simply click on the “Contact Us” tab and you’ll be led right to it.

However, one little thing I didn’t like here is that the live chat appears as a pop up in a different window as opposed to a widget within the site itself. As a result, I found the chat to appear a little bit dated and inconvenient.

Houston, We Have NO Problem

Fortunately, that’s the negatives out of the way. By inserting my name and email address, I was able to enter the chatroom straight away. Then, faster than the speed of light, I was greeted with a message from a customer service advisor. More importantly, the customer service advisor was helpful and most definitely a real human – no robots or extraterrestrials here my friends!

In summary, the response times were quick, the answers were extremely helpful and the pop-up aspect was annoying, but not a dealbreaker.

Phone

Next, up came the time to test the phone. Firstly, I’ll let you know the vital information – the phone numbers are all toll-free and available 24/7. It took a bit of time for me to be put through to someone, however, the advisor I spoke with was helpful once I got through.

To conclude, the phone line is fine, but if you want quick and easy answers go for the live chat!

Email

Last up is email, and I’ll keep this one short and sweet. I was responded to within 24 hours, which I found to be sufficient. Additionally, all of my questions were answered to a satisfactory level. That being said, email is always the slowest customer service channel these days, and so I’d reserve it for special enquiries or if the live chat and phone line are both down.

Ruby Fortune Casino

There’s life on this planet: The Ruby Fortune Live Casino

OK, so to start things off, Ruby Fortune once again continues their trend of bold claims. When it comes to their live dealer casino, Ruby Fortune claims itself to be, above all, “the greatest online casino Canada has ever experienced”.

As I’m sure you’ll agree, that’s quite the claim. As a result, I decided to be quite scathing and meticulous in this section of my Ruby Fortune test & review.

 So let’s take a look at what I found…

No list of games

Firstly, just as is the case with their main online casino, the list of live casino games cannot be seen without sign up or logging in. Once more, we’re greeted with a text where they pat their own back and give themselves a glowing review.

So, are they justified in blowing their own trumpet?

Yes…and no. Sort of.

What I mean to say here is that the Ruby Fortune live dealer games are good, and there are plenty on offer. Additionally, the quality of games is good once again, and there always seems to be something to play at most times here in Canada.

This comes as a pleasant surprise as Ruby Fortune is a European based casino. Additionally, it’s clear by their accents that all of their dealers are from Europe themselves. With that in mind, it’s pretty sweet that you play live roulette at 11pm PDT.

Right, so the Ruby Fortune Live Dealer Casino is good but…

Is it really “the greatest online casino Canada has ever experienced”?

That’s why I felt the need to be a little more thorough in my review. To clarify, had Ruby Fortune not pitted itself in such high regard, I might’ve been glowing in this part of my review. The Ruby Fortune Live Casino honestly ticks all of the boxes and then some, however, it does lack that extra special “wow” factor.

Admittedly, I haven’t played every single live online casino that’s available in Canada. However, I somehow think it’s doubtful that this is the best the county’s ever experienced.

The games, tell me about the games man!

The range of table games on offer is everything you could expect and want it to be. The roulette tables are plentiful, and additionally, the blackjack and baccarat options are sound. Similarly, the traditional table games are backed up by some of the more modern game show style classics, such as dream catchers. This is all well and good, however, it’s now the standard that’s been set by the rest of the live casinos on the planet.

In Summary, this is a good live casino, so I hope I haven’t put you off. That being said, it’s just perhaps not quite as good as it claims to be.

84/100
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Ruby Fortune review: Conclusion

To summarize my feelings here, what I liked about Ruby Fortune was their game selection, game quality and, of course, their jackpots. If you’re looking for a good jackpot casino, you can’t go far wrong here. Everything else, while not astounding, was sufficient and on that level, I can’t really complain.

Some work needed before it’s mission accomplished

On the other hand, the VIP program needs a lot of fine-tuning. Additionally, Ruby Fortune really needs to allow non-members to view their game options as well.

To conclude, this certainly isn’t a bad casino, however, some fine-tuning is needed before Ruby Fortune really finds its place amongst the stars. Also, Ruby Fortune lacks anything for sports fans. If you’re looking for something in this area then check out our sportsbook comparisons and best bookmaker awards.

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