I’ve always believed first impressions count, and that holds true for online casinos too. This Guide to the casino goes beyond the glossy exterior and digs deep to see what’s underneath, boosting your casino knowledge.
The homepage reveals the site’s 15-year plus track record, along with its collection of over 1,000 casino games. I’m going to cover all this and more, exploring whether the customer service stands up to scrutiny and whether you can rely on their honesty and legitimacy. I think you’ll be pleased with what you’re about to find out in our Casino Room test.
- 2005: Casino Room starts its offer.
- 1. AUGUST 2018: Parent company awarded license from Malta Gaming Authority
- 12. JANUARY 2021: We updated our Casino Room test
I’ll be clear upfront and say that Casino Room bookmaker services aren’t available there. However, whenever we take a site into our Academy and check it out in greater detail, we can see what makes it tick. And in the case of this casino, you won’t even remember there is no Casino Room betting going on… other than the wagers you can place inside the casino, of course. Yet there is plenty more to look at aside from the games. I’ll cover the important stuff upfront, so you know whether to boost your rockets and head for this casino whenever you’re ready to play.
Safety and security
Not the most thrilling topic to check out at any casino, yet it remains one of the most important. Casino Room offers an 18+ logo at the bottom of the site on the dark blue bar, barring anyone under that age from joining. Just above that logo, on the lighter part of the site, we spotted the MGA logo for the Malta Gaming Authority. Next to this, the site lists the details of the parent company that runs the casino (Ellmount Gaming Ltd). While we can read the details of their license there, the logo is clickable, so we can visit the MGA to confirm the status of that license before we consider playing. We checked it out and can confirm it is valid (we did need to select the name of the company to see it though, just so we’re clear).
It’s also worth us mentioning the clarity of the terms and conditions. Many players hate small print, and there is none of that on this planet. Instead, clear light blue headings appear above each section, with numbered segments inside each one. It’s so much easier to read through the terms – and that’s something we should all do before joining.
Customer service at Casino Room casino
If we need a little help before setting down our spaceship on the planet that is Casino Room, we can get it with ease. We spotted the speech bubble in the bottom corner of the casino website on the right, and this is powered by LiveChat. We just need to enter a name and email address to use it. We tried this before joining the site and it immediately worked, with no delay in chatting with a support agent. If we have any queries to get answers to before signing up for membership, it’s great to know we can get them. We can even get a transcript of the discussion prior to ending it; look for the three dots in the top left of the popup and select ‘send transcript’ – it’s that easy.
We can also reach customer support via the menu, which opens the chat window. Alternatively, we can contact someone using email, Skype, or phone. We just need to go through to the FAQ page, and we can access that from the bottom of any page we’re on. We loved how simple it was to find our way around the Casino Room online casino site – no map of the stratosphere needed here!
Of course, the FAQ section might resolve our most likely queries. Most of them related to payments, either deposits or withdrawals, and that’s what we’ll cover next in our review.
Available payment methods
One of the most important things we can learn more about before signing up to Casino Room is the topic of banking. How to make a Casino Room deposit? Many familiar logos appear at the bottom of the site, including these:
- Interac e-Transfer
The cashier page tells us more about the various available methods. We can also discover a few more facts inside the terms and conditions. The most important thing to know is that some of the methods may not be available in all countries that are allowed to join the casino. We also need to use accounts we hold ourselves, so the name matches that on the account. This makes sense and is another positive example of how the casino makes sure it sticks to all regulatory rules and steps designed to protect the player and the site. It also mentions that there could be fees for using some methods. We’d suggest reading the terms and conditions before joining anyway, but we certainly learned plenty about the banking area by doing this.
Adhering to responsible gaming rules
Two things to mention here before we zoom along to the responsible gaming page to check that out. Firstly, Casino Room carries a link to BeGambleAware.org at the bottom of every page. Secondly, they carry a message about the potentially addictive nature of gambling underneath their logo and before the copyright message, just above the link we just mentioned. This is just the beginning though, as their ‘about us’ page has a link to the responsible gaming area of the site as well. This is also accessible via the HELP area in the menu at the bottom of the site.
So, let’s fire up our rockets and zoom along to that area next. The page begins with a self-test, so if we feel it might be necessary to limit our play, we can take the test to help figure out a solution. Right below that we have a link to limits and self-block settings, so it is reassuring to see how clear and upfront Casino Room is about the responsibilities they have. They move on to discuss other aspects of gambling that show how serious they are about supplying help. This area is far less pronounced at some online casinos, as our reviews have occasionally shown. Not so here though, and it’s a promising area to remember.
Our first journey to the casino held plenty of promise. We loved the minimal design on the initial screen – showing the welcome bonus over the top of the steps leading to the casino. Beyond that, we can check out the basics of the casino, with the hottest games displayed first. If we’re looking at Casino Room as a planet among many, deciding which one to check out, it surely stands out among the rest.
Moving from computer play to mobile play at Casino Room
One of the first things we test in our Lab when landing at a casino is how it looks on different devices. In some cases, we find that we need an app to use the casino on Android or iOS, but that isn’t the case here, with no Casino Room app needed. Instead, the site adjusts to whichever screen size we are using. We experimented by reducing the size of the screen by half on our computer, and the casino quickly changed to reflect that, so we could still see all the information.
Can we claim a reasonable Casino Room casino bonus?
While we won’t discover any Casino Room sports betting, as they don’t cover that area, we can still claim an introductory casino bonus. Whenever we approach a Casino Comparison, we always consider the bonus and whether there are other deals that follow it for existing members of the site. Fortunately, there is a 100% introductory bonus on our first deposit at the casino. This asks for a minimum deposit amount of just $15 to qualify, so it is lower than we’ve seen at other casinos in the online gaming universe.
There are terms attached to the deal, as we thought there might be. However, the offer also comes with 100 free spins, with 20 given each day for five consecutive days. We could net up to $100 in winnings from those spins. Anything won using the bonus or the spins has wagering requirements of 35x before a withdrawal can be made, and we have 60 days to complete the requirements, according to the terms and conditions. We liked that these were clear, with numbered points indicating the Ts and Cs throughout. While most deposit methods qualify us to get the bonus, we cannot receive it if depositing via Skrill or Neteller.
A quick hop into the menu and we can go through to the promotions page from there. While we’ve mentioned the welcome deal, are there other deals or Casino Room bonus codes to be found? Indeed, there are… and the site suggests that we may received tailored promotions rather than standard ones. The latest offers are available once we have logged into our account at Casino Room casino, so we’d recommend doing that and then visiting the promo page before playing or depositing anything. Getting into the habit of doing this means we can take advantage of the best promotions whenever they appear.
Jackpot games at Casino Room
This is a superb section to visit if we’re ready for a quick journey to get there. No extended foray into outer space to reach this one. The first thing we see is three Drop jackpots – the Daily Drop, the Super Drop, and the Hourly Drop. These have become hugely popular because they must drop within a certain time. For example, the Hourly Drop jackpot does always drop within the hour, and no one ever knows when that will happen… or which player might scoop the prize.
There are other jackpot games within this area too. Yet again, we see how Casino Room organizes its hundreds of games with subcategories within the main category for jackpots. In this case, we have the hourly and daily drop jackpots first. We then see the network jackpots, including progressive jackpot prizes for such hits as Mega Moolah, Jackpot Raiders, Divine Fortune, and Ozwin’s Jackpots. Some of those games regularly reach prizes worth six and even seven figures, so they are life changing.
A network jackpot is one where the game is available at several casinos, and the jackpot is linked between them. So, if players bet on the game at several sites, a slice of all those wagers goes into the overall jackpot. That’s why the amount is bigger, as it is easier for the game to reach mega amounts. It also means the jackpot could drop but at another site rather than at Casino Room. That said, we think many players love these games, most of which are slots. If we want to see more games in a jackpot section, we simply need to hit the ‘see all games’ message to go through to another page showing us the full collection.
Most of the jackpot games are still playable in demo mode, which is reassuring. We want to make sure the experience is out of this world even if the jackpot doesn’t drop – and we know the odds are certainly against us in that department.
I loved having immediate access to hundreds of casino games, from slots to scratch cards to live games and more. The site is transparent about licensing, responsible gaming, and age limits too. I’ve rarely seen an online casino that is so clear about everything that matters most. It’s challenging to create a casino design that uses this many games and still manages to be easy to navigate, but Casino Room nails it.
It’s better for not offering a bookmaker or sports betting area as well. By focusing solely on the casino angle, Casino Room has managed to deliver an outstanding experience. It shines brightly too – making it visible to everyone in every corner of the gaming universe. You ought to check it out for yourself to see why I think it’s such a hit.