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SugarHouse Online Casino & Sportsbook Review & Rating 2023

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Hello and welcome to my SugarHouse review where I’ll be taking you through everything this exceptional online casino and sportsbook has to offer. I’ll show you why my SugarHouse rating is so high.

Right off the bat, I found that the operator is offering a few SugarHouse new customer offers for new players to sink their teeth into. In addition to that, there is a plentiful supply of payment methods, sporting events, and casino games to choose from as well. So, keep reading to find out more!

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Payment Methods
Connecticut (US) Gaming Division
Sugarhouse HSP Gaming
Available Languages
Customer Support
Live Chat, Email Support
(267) 232-2000
Overall Rating
Rating follows
  • First Impression
  • Timeline
  • Range
  • Handling
  • Innovation
Absolutely fantastic!
"SUgarhouse has the latest games from top developers. The welcome bonus is also worth noting and so is the mobile application. Customer suport is available ..."
No sugar coating
"I got exactly what I was looking for. In fact, Sugar House exceeded my expectations. Live sports betting has always been on my top list ..."
User Rating
3 User Reviews
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
David Howard
David Howard
Last Updated on 05/26/2023

My SugarHouse rating - what grabbed my attention

After checking out the SugarHouse platform, I wasn’t necessarily blown away with the color scheme or the artist’s direction of the site. To be fair I conduct plenty of online gambling site reviews so have just about seen it all at this point. Look, I’m no artistic genius myself so if anything, I was pleased with the fact that they kept their homepage looking simple and clear cut. When I had a look around on the site, it was precisely because the design wasn’t trying to do too much that I found it easy to navigate and find the different sections of the site that I was after.

Apart from how easy the site was to use, I was actually more impressed with the actual diversity of the casino and sports on offer. I’m certainly more of a sports betting fan than I am a casino gaming lover but the fact that I could access a whole host of different casino games while still continuing with my beloved sports betting was a real plus in my book. After checking out the range on offer with my SugarHouse review, this only made me want to see what else this bookmaker had to offer.

SugarHouse Logbook: What happened so far

  • 23. September 2010: the first SugarHouse casino opens
  • 28. May 2019: SugarHouse becomes the first accepted sportsbook in Pennsylvania
  • 17. July 2019: soft launch for online casino gaming in Pennsylvania

Countdown: What you can expect with our cosmic SugarHouse review

Now that I have pointed out what grabbed my attention at SugarHouse, let’s take a closer look at some of the other bonuses, promotions, and range of sports betting markets and casino games available on the site:

A sportsbook bonus fit for space travel

As a sports betting fan myself, I’m always on the hunt for some of the best sportsbook bonuses in the online gambling world. So, I naturally took the time to see if there wasn’t maybe a little sportsbook bonus on offer with my SugarHouse review that I could sink my teeth into. And wouldn’t you know it, there was.

When I first entered the sportsbook, I saw a banner that promoted a 100% matched deposit offer for the sportsbook section. I followed the link and saw that I could claim up to $250 with the SugarHouse bonus code “250MATCH”. A code for bonuses is pretty common as you can see with our review of the Bet365 promo code offer. The sportsbook bonus that I found has to be one of the best SugarHouse new customer offers there have ever been. Not so much for the total value of the offer but rather because the wagering requirements are so fair.

Where other sportsbook bonuses may require that you roll over the bonus amount 20x or even 30x, the Sugarhouse promo code offer for the sportsbook only had a 1x rollover requirements. This means you’ll only need to wager $250 to be able to withdraw your winnings. You genuinely won’t find many offers that give you this much in bonus funds with wagering requirements that are so low. On top of that, SugarHouse gives you 30-days to complete your wagering requirements and considering that they are so low, this is more than enough time. It was for me anyway.

SugarHouse new customer offers: a casino bonus to fuel your craft

From what I could gather after checking out the casino section in a little more detail, there is currently a casino bonus amongst the Sugar House new customer offers as well. The bonus is pretty similar to the sportsbook bonus at least in terms of its amount. That’s because it is the same bonus.

You can claim $250 with the bonus offer available at SugarHouse. From there, it’s completely up to you how you want to use your bonus. You can use it betting on sports or for playing your favorite casino games. The wagering requirements are 1x rollover and a 30-day time limit. There is literally no difference for whether you decide to use the bonus on sports or the casino section.

With that being said, there is an extra little deal sweetener if you decide to go for the casino bonus. I found that if you decide to use the bonus for the casino, you are given an additional no-deposit bonus. It’s actually pretty exciting as you have to spin the wheel which will then determine how much your no-deposit bonus is worth. It’s a nice addition to a welcome bonus that is already generous and more than fair.

SugarHouse loyalty program – traversing the stars with the same ship

If like me, you want to ultimately find a betting site that you can call home then it’s always nice to know that there are some extra promotions or even a loyalty program for you to keep cashing in on other rewards and bonuses. I found that SugarHouse currently offers its players an exciting loyalty program where you can earn more and more points that lead to bigger and better rewards.

All you really need to take into account is how often you use the site. From there, it’s easy to get an idea of how many points you can take in per month.

To be completely honest, I was a little confused by the way the rewards program is set out. Basically, you earn loyalty points based on the RTP (return to player) percentage of each game.  So, this means you won’t be able to earn loyalty points for sports betting but only casino gaming. It may not be ideal if you are a sports betting fan like myself but you can still pick up some nifty bonuses and promotions for just playing casually in the casino section.

There are 10 tiers to the loyalty program. These tiers don’t actually have any random names that relate to materials like gold or diamonds but rather stick to the plain old numbers. Here are the number of points you will need to accrue to advance to the next tier:

  • 40
  • 160
  • 400
  • 760
  • 1,400
  • 2,800
  • 5,200
  • 8,800
  • 13,600
  • 20,000

There is actually an eleventh tier but called the Elite Tier. You can only access this tier by being invited by SugarHouse to do so. All in all, after playing for a while on the site I found that I drifted in between the 3rd and 4th tiers where I still had great access to bonuses and traditional promotions. If you want the really crazy stuff then you’ll need to be more of a frequent casino gamer than I am.

States that accept SugarHouse: what parts of the galaxy you can travel to?

If you have any experience using online gambling sites in the US then you’ll know by now that every US state has its own set of laws when it comes to legal online sports betting or casino gaming. That’s why I wanted to run through some of the states that accept SugarHouse as a legal online sports and casino betting platform. It must be noted from the outset that the number of SugarHouse legal states have expanded to include several new additions. This certainly bodes well for the platform.

From what I saw, players from Pennsylvania, New Jersey, Illinois, Indiana, Iowa, West Virginia, Virginia, Colorado and Michigan can currently use the site. If you want to double check this you can see what sites each of the main gambling authorities in these states currently allow. You can take my word for it though, each of these states allow legal betting with SugarHouse sportsbook and the SugarHouse casino right now.

Lift-off: Get a headstart at... SugarHouse test

Luckily enough for you, I have already gone through all the administrative steps to set up my SugarHouse account. I even tested out the range of payments, the mobile app and the quality of the customer service. Here is what I found with my SugarHouse review:

Setting up your SugarHouse account: step by step

If there is one thing that I absolutely hate, it’s having to go through a bunch of pointless steps in account creation processes. This already leaves a bad taste in your mouth before you have even gotten started playing on the site. When conducting my SugarHouse review, I was happy to find the account sign up process was actually pretty easy.

Firstly, I entered in my screen name (basically your username), my email address, my state that I reside in and my password. Fomro there, you head to the next page. All you need to fill in from there is your name, surname, city, state, zip code, street address and your date of birth.

The last step of your sign up process is equally as easy as the previous 2. You’ll need to select 2 security questions and then choose your two respective answers for these questions. Finish off the process by entering in your mobile number and the last 4-digits of your social security number. Once you have done that, simply tick off the box to say that you agree to the terms and conditions of the site and you are all ready to go with your SugarHouse betting account.

SugarHouse review: making deposits and withdrawals

Something that you absolutely need to make sure of before you sign up to any online bookmaker’s site, is that they have enough reputable payment methods for you to choose from. Trust me, I have made this mistake before and you don’t want to go through the sign up process only to find that you can’t make a deposit into your account with one of your preferred payment methods.

Don’t worry, I have already covered this for you with my SugarHouse review. From what I could find, there is a pretty decent selection of payment methods available for your deposits and withdrawals on the site. These methods include the likes of online banking, which covers just about every bank that you can think of in the US. If you aren’t interested in using online banking, you can opt for an easier route by using a credit or debit card to top up your account. You can also make use of the SugarHouse Play+ card. There are also a few options for you to deposit cash in person via the PayNearMe deposit option or the Casino Cage.

As far as your processing times go, if speed is what you are after then I would suggest going with a debit or credit card for your deposit and withdrawals. Your deposits using a debit or credit card are typically instant and your withdrawal takes a maximum of 2 business days but usually only takes 1. If you want to go for an online banking option then your withdrawals may take up to 5 business days to clear. From what I could gather with my SugarHouse review, there aren’t any notable transaction fees on the site. You may have some from the side of your own bank or payment service but you won’t be charged any fees by SugarHouse. Just one more reason why my SugarHouse rating is so high.

A SugarHouse rating of the customer service: air support for your voyage

As someone who has played on plenty of different online casinos and sports betting sites, I can tell you from experience that having good customer support to turn to can mean everything. I am by no means a sports betting guru which is why I can tell you that if you aren’t either, you need to make sure that a customer support team is available to you at all times.

Like every other average punter, you are bound to run into a period of time where you’ll need a question answered or a problem resolved. So, my SugarHouse review took me to the site’s customer service section next. I found that there were a couple of options to choose from if I wanted to contact the site’s support team. These options included a live chat feature and  an email address. I was surprised at the lack of telephone numbers but in all honesty I was never likely going to actually call them.

So, I tried out the live chat feature. My message was responded to really quickly, like, in seconds. From there, I spoke to a really friendly support staff member who answered all my questions with ease. I decided to compare the speed at which the live chat response matched up to the email support.

The email response time wasn’t nearly as quick as the live chat feature but I still got a response within the same day which is good enough for me. All in all, I found that this helped me answer the question “is Sugarhouse legit?” as they clearly care about their player base.

The SugarHouse mobile app: keeping your controller handy through the cosmos

If you are someone that holds down a 9-5 job and has an active social life over the weekends then chances are, you aren’t really able to get around to betting on your desktop or laptop as much as you would like to. So, having a mobile betting option handy to use over your lunch break or while you’re out with friends is a win for convenience.

My SugarHouse review found that there is currently a mobile app available for both IOS and Android. This is really cool because it was only very recently that Android allowed betting apps in the US. So, the fact that there is already a SugarHouse mobile app for Android is fantastic. I own an Apple device, so I checked out the IOS version of the mobile app.

Truthfully, I couldn’t be happier with what I found. The app is laid out in a clear and concise manner making the app a joy to use. I found that the mobile app had everything that the desktop version of the site did which means you aren’t missing out on anything by using the mobile version of the site. You can also access all the same tools and features like the live betting feature and the live streaming service.

License & limits: is SugarHouse legit?

Just as I answered the question “is Fanduel legit?” I decided it was absolutely worth answering the same question for SugarHouse. I’m not the only punter out here who wants to know for sure that an operator’s site is legitimate and safe to use before signing up. This really should be a prerequisite before signing up to any of these sites really.

As I mentioned before in my SugarHouse review, the states that currently allow SugarHouse as an online gambling establishment include the likes of Michigan, Illinois, Pennsylvania, New Jersey, and more. That means, in order for SugarHouse to be legitimate in each of these states, it needs to have been issued its gambling license by the correct gambling authorities.

These gambling authorities include the likes of the Pennsylvania Gaming Control Board and the New Jersey Division of Gaming Enforcement. I’m happy to say that SugarHouse has been issued licenses by all of the above so you can rest assured and know that the answer to the question “is SugarHouse legit?’ is a resounding yes.

Licensing is obviously crucial to establishing trust with the player base but another major aspect that goes a long way to fostering trout is the control that the bookmaker gives its players over their own account limits. A dedication and geared focus towards responsible gambling is always a positive sign that these bookmakers have their players’ best interests at heart.

My SugarHouse review found that users on the site can set their own daily, weekly and monthly betting limits and deposit limits. This gives you full control over your own gambling limits on the site. More than that though, SugarHouse also gives players a plethora of different links to helpful gambling organizations that help with gambling addiction. As such, it’s clear that SugarHouse is an operator that is geared towards player safety and wellbeing.

In orbit: Discover the possibilities at SugarHouse

SugarHouse is more than just the sum of their exceptional range of casino games and sportsbook offering. There is so much to enjoy on the site, some of which I have already touched on with their bonuses, loyalty program and more. However, there is plenty more on the site that makes it easy for me to give such a high SugarHouse rating.

Betting resources

I mentioned the quality of the customer service on the site in my SugarHouse review but one thing I failed to mention was the quality of their comprehensive FAQs section. The detailed FAQs on the site make it easy for new and experienced players alike to find out more about the ins and outs of how the bookmaker operates. These FAQs will more than likely answer your questions before you ever actually need to contact the customer support team on the site.

Take a first mate along with you

There is currently a refer a friend program at SugarHouse that can see gain even more rewards to use on the site. It’s pretty straightforward, refer a friend to the site and once they have created their account and made their first deposit, you will then be credited with a free scratch card. Not bad for simply suggesting an already quality site to a friend.

SugarHouse casino - plenty of options to sustain you on your journey

The SugarHouse Casino is definitely something to write home about. After taking the time to comb through the casino section on the site I can genuinely say that I am impressed.

Personally, I am more of a table games guy myself, so the first thing I checked up on was what kind of table games were available on the site. I wasn’t disappointed with what I found. There are plenty of table games to choose from that include the likes of baccarat, plenty of blackjack variations, roulette and more. You can even try your hand at video power if you are interested in a more interactive casino experience.

SugarHouse FAQ

🏀Where can I legally play at the SugarHouse sportsbook from?

Read our SugarHouse review to see all of the states that the brand’s sportsbook is now legally open in. Remember that you can compare this with where the best online sportsbooks in the US currently operate. All of which should give you a good idea of where you can bet on sport in the US.

❓Is SugarHouse PA open?

Check out our SugarHouse review to see whether this online gambling site has set up shop in Pennsylvania yet. PA was one of the first states to legalize both sports betting and casino gaming, and many big online gambling sites have already launched within the state. So check our review to see whether SugarHouse is available in the Keystone State.

💵 How does SugarHouse casino free money work?

We found that the casino free money at SugarHouse might work a little differently to what you normally get with online casino bonuses. So make sure that you read our SugarHouse review to see how the brand’s free casino money works and see whether this meets your casino gaming needs.

📞What is the SugarHouse Casino phone number?

Make sure that you read our SugarHouse review to see the best ways of getting in touch with this online casino site. We’ll reveal whether you can reach the brand on live chat, email or telephone. Plus you can compare these contact methods with what you can expect to get at all of the best online casinos in the US.

🎰Is the SugarHouse casino open in my state?

Our online gambling news service has been quick to follow all of the latest developments in the US casino scene. This means that our SugarHouse review reflects the current situation regarding where this online casino site is allowed to operate. So read our SugarHouse review to see whether you can access this casino in your state.

SugarHouse review: Conclusion

I think by now we can safely answer yes to the question “is SugarHouse legit?” as the bookmaker has done nothing to show me that it doesn’t care about its players. SugarHouse cares not only about its players but about the access that its players have to a number of casino and sports events as well. With a plentiful supply of both on the site, it’s difficult to see how anyone could honestly say they don’t find this bookmaker to be top quality.

If SugarHouse didn’t hit the right notes for you like it did for me then check out my BetStars review or my William Hill rating instead for a superb alternative to SugarHouse.

Sugarhouse NJ – Out of this world.

Signing up to the Sugarhouse NJ experience will leave bettors with a clean ride and zero turbulence. The platform loads promptly and operates smoothly, allowing for wagers across a wealth of sporting markets to be browsed and placed within seconds. Choose between some of the most popular US and international markets, including NFL, NBA, EPL, and PGA Tour, before cashing out and withdrawing from your account with ease. For New Jersey bettors who enjoy the razzle-dazzle and luck of the online casino, you will not be disappointed. The online casino section is out of this world and will provide even the most avid of online gamers a plethora of slots, tables, bonuses, and promotions.

Sugarhouse PA – Eclipsing the competition.

Pennsylvania (PA)Sugarhouse PA is licensed and regulated by the Pennsylvania Gaming Control Board, allowing bettors from the Keystone State to enjoy casino and sports betting action legally. The platform itself has its own gravitational pull, luring players in with its vibrancy and ease of use. Sugarhouse players can quickly search and play over 800 online casino games, backed by some of the best providers across the industry. If slots and table games are not your preferred online gaming choice, Sugarhouse PA has also catered for sports enthusiasts. The Sugarhouse PA sportsbook is a sweet spot to place wagers across some of the most popular sports globally, with some fixtures offering in excess of 50 betting markets.

SugarHouse NY – Keeping it simple

SugarHouse has secured backing, and a legitimate license, from the New York Gambling Commission, meaning the SugarHouse online casino & sportsbook is open for business across the Big Apple! Most of our readers will be familiar with deposit match bonuses, and it is this style of bonus that SugarHouse has opted to offer its NY-based players. Once verified, bettors can deposit anywhere between $10 and $250 to receive a 100% deposit match bonus. Simply put, bettors can deposit $10 and receive $10 in betting credits to make use of across the sports betting markets provided by SugarHouse.


User Reviews for Sugarhouse

4.67/5 – 3 User Reviews
  1. Absolutely fantastic!

    SUgarhouse has the latest games from top developers. The welcome bonus is also worth noting and so is the mobile application. Customer suport is available for only 18 hours daily, but you won’t likely have any issues.

  2. No sugar coating

    I got exactly what I was looking for. In fact, Sugar House exceeded my expectations. Live sports betting has always been on my top list and I found it at Sugar House with the most exciting betting odds. This is coupled with a apt casino game selection. The welcome offer is amazing. I can not keep quiet about how amazing this casino is. And what they promise you is exactly what you get, no sugar coating.

    One slight disadvantage is that the bonus terms are a bit confusing. But it’s a lovely site.
  3. Great 10/10

    Good Simple to navigate casino – I like the news feed on the right… good to see that SOMEONE is winning! The sportsbook is also very easy to use, always easy to find what you are looking for.
    Withdrawals at SugarHouse were smooth and I didn’t have to wait too long.


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