Spreadex offers tons of info in a compact design
You can certainly include Spreadex in our
best sports Playing site awards, as they’ve received plenty over the years for their spread Playing offer. Yet they’ve compiled tons of games within their casino area too, so it’s clear they’re not just focused on one area as a Spreadex bookmaker. Here, though, I’m going to make sure you know about the customer service, mobile accessibility, licenses, and everything else as well. Prepare for our journey into the beyond in the PlayersBest Spreadex test.
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Spreadex Logbook: What happened so far
- 1999:
Spreadex starts its offer.
- 2017:
Named Spread Playing Operator of the Year at EGR Awards
- 9. FEBRUARY 2021:
We updated our Spreadex test
Countdown: What you can expect - this is our Spreadex review
A site as large as Spreadex could make it harder to find our way around, but that’s not what happens upon arrival. Instead, we can see the three main areas of the site right at the top – sports, casino, and financials. We are concerned here with the sports and casino offers, so we’ll cover those in turn later. It’s enough to say here that the site design makes it simple to move from one to another at any stage.
First, though, we should cover other vital features every reliable bookmaker and casino should offer. The top menu is simple, giving us a submenu of areas to visit that changes depending on whether we’re in the sports or casino sections. As we scroll partway down the page, we see an extras column on the left when we’re in the sports section. This includes areas such as:
- Get started
- Help & support
- Terms and agreements
- Contact us
We’d recommend that anyone visiting the site for the first time should begin there. Those links take us to plenty of informative pages, covering many of the questions that might appear as we begin our journey around their online universe.
Contacting the Spreadex team
We evaluate all sites that go through our
bookmaker reviews
in terms of customer service, so let’s see what the contact area can offer. Having discovered where to find the contact page via that extras menu in the sportsbook, it takes a second to hop across to that page.
Upon arrival, we find there are separate contact areas for the different parts of the site. This is great because it makes it easier to head straight for the right team. They’ve got a sports trading room, a separate one for the financial trading room, and the main customer service team. Clarity and accessibility are two words we can certainly use in this area of the site. A feeling of trust is there from the start.
- The sports trading room has a Freephone number for UK-based members.
- They also list their full Freepost address and an email address.
- The sports trading hours are 24/7, while the customer services hours are between 8am and 5.30pm seven days a week.
However, in every case, we can go through to someone with a question by using the live chat in the bottom right corner of the screen. We didn’t need to enter an email or any login info either. There is a space to enter a question to begin the live chat. We can see from all this info that it’s possible to tick the box next to the accessibility question of our Spreadex review. It’s important here to note that Spreadex responds to questions from non-members. Anyone curious about signing up who has questions first can get the answers easily enough.
Additional help and advice at Spreadex
We were impressed by the help and support area, listed among the other extras we already mentioned. This includes FAQ sections for sports, mobile casino, technical topics, and account queries. We also realised that we could position our cursor over the help and support tab in the menu on that page and see all the available options that way too. This is another example of how navigating the giant universe that is Spreadex is far easier than we suspected it would be. Once we looked through all the topics included in these areas, it became clear that we may not need to contact them at all. That’s a positive sign for a site that is already making a strong impression.
Licenses and reliability of Spreadex
We shouldn’t zoom through the atmosphere around any site like this without first checking its legitimacy. Spreadex Ltd is confirmed to have authorisation for spread Playing from the Financial Conduct Authority. They’re regulated by the FCA as well. Meanwhile, they are regulated by the UK Gambling Commission in the United Kingdom. The UKGC has granted them a licence, and the account number is confirmed as 8835. This covers their fixed odds and casino offerings. There is also a clear note near the bottom of the website that confirms the site is only available to those aged 18 and over. Of course, they’ve also been around for over 20 years, so that tells us they’re not a short-term operator. They’ve built up trust and established themselves as a leader in the industry.
Their approach to responsible gambling
It took a while to find the information on this. We often land our exploratory ship at the bottom of a website, where we most often find links to responsible gambling pages. At Spreadex, we spotted links to problem gambling support at GamCare, and the GamStop link as well. However, when we steered our way into the terms and agreements page, we found a responsible gambling link there. This revealed far more in-depth details about many topics, including these:
- Timeouts
- Self-exclusion
- Casino reality checks
- Maintaining control
It’s a comprehensive area that takes a responsible approach to their position in the industry. It’s packed with many useful links, details, and suggestions for making sure players stay on the right side of responsible Playing. They’ve also added links to Gamblers Anonymous, Gambling Therapy, and Play Aware. The degree of clarity here is impressive and reassuring.
Lift-off: Get a headstart at... Spreadex test
Whether we are conducting a
casino comparison
or comparing one sportsbook with another in our testing lab, we need to consider Offers, site accessibility, and banking facilities. We’ll cover all those in this section. PlayersBest typically covers all the features players want to read about. However, we also cover all the crucial areas that aren’t as exciting yet are perhaps most important of all. Here we go.
Spreadex Offer potential
Whenever we land on a new planet offering sports or casino Playing, we usually see a promotions area somewhere in the main menu. That’s not the case at Spreadex though, so we had to dig a little deeper when looking for this specific type of moon rock. While on the sportsbook page, we looked at the extras menu on the left side of the screen. This included a section on promotions, so once we found this, we were rocketing quickly toward some answers on this topic.
The first Offer to mention is the Spreadex sports Playing Free Sweeps Coins we found while steering a path around the mobile site. This offers
£60 in Offers
for use on both the sportsbook and casino. If you place a deposit of £10 on fixed odds of 1/2 or greater, you will get up to £60 back in free bets. The breakdown includes – 3x £10 fixed odds free bets, 3x £5 Total Goals football spread bets, 3x £5 racing Winning Favourites spread bets, and a £1 racing Race Index spread bet.
What about other Offers for established members?
That promotional page reveals other offers players can grab if suited to them. For example, we found a spread-free betting offer. This required players to place three spread bet Plays for their qualifying markets inside 10 minutes. If this requirement is met, the fourth bet will be counted as the midpoint of the Play instead of the top or bottom of the range. This isn’t a free deal, but it does give bettors access to the midpoint for Playing, which wouldn’t normally be possible. We liked the fact that Spreadex gave an example of this underneath details of the offer. This makes it easier to work out how to benefit from the spread-free approach.
The site also has a refer and earn programme. This works in much the same way as other referral programmes. Recommending the site to others who go on to sign up is the first step. They need to quote your name and postcode when receiving a call from the accounts team while setting up their account. If they meet the terms for that offer, placing five qualifying Plays on sporting events at £2 or more each time. Moreover, the winnings or losses from each Play must be £20, otherwise they won’t be valid.
If all the terms for that offer are met, the referring member would receive a spread bet for £100 Total Goals. This would be available as a free bet option appearing on the Play slip at that point. The site lists the full terms and conditions for this, with numbered points to make it easier to work out what’s required to meet the conditions. It’s clear and in readable print too, rather than being the dreaded small print.
How to make a Spreadex deposit or Redeemal
Many members might want to use an e-wallet, perhaps using a Spreadex PayPal service, for example. However, the payments information makes it clear that no online Accounts are currently permitted. They do give us a clear list of acceptable payment methods to use at the site:
- UK debit card
- Credit card
- Bank transfer
- Cheque
- Direct debit
Some of these may surprise some people, especially those who are used to signing up and depositing with an online Account method. Players choosing a card method must register online or by phone, not via a smartphone. They also charge a nominal £1 fee for depositing less than £50 a time via any card method.
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T&Cs apply, 18+
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In orbit: Discover the possibilities at Spreadex
Spreadex app possibilities
Gaming on the go – and making a sports Play via a smartphone or tablet – is becoming more commonplace. This is something Spreadex is clearly aware of. When we were on the main sportsbook page, we looked at the links at the bottom of that page and found invitations to download Spreadex apps. The iOS app is a sports betting app for iPad and iPhone. These apps have excellent reviews from current users, although we noticed they did not include casino access. They do, however, include multiple features such as Play Builder, live streaming, spread betting, and fixed odds Playing prices.
A similar app is available for Android too – free to download and offering all the features seen in the iOS app. Once again, though, there is no sign of a Spreadex casino app, nor of it being part of the sports app. So, casino players are restricted to playing on their computer or via the standard URL on a mobile browser. Both the iOS and Android apps offer secure login via a PIN.
One final important point to note is that Spreadex also offers a mobile site for its sportsbook. The link for this version appears at the bottom of the standard sportsbook. If we visit on a tablet or smartphone, we therefore must check the bottom of the landing page to find the link. This enables us to see the best layout for the device we are using. We then found the main menu links at the bottom of our screen, including the login command and the Play slip.
Spreadex virtual sports
The virtual sports sit at the far right-hand end of the menu in the sports section of the website. When we visited the Spreadex bookmaker, we found a handful of available e-sports to choose from:
- Football
- Horse racing
- Greyhounds
- Motor racing
- Badminton
- Table tennis
These could change depending on upcoming events in the eSports arena. However, we could easily switch between spread Playing and fixed odds for each sport. The site lists the match markets below the screen showing the live match in the selected sport. The graphics are superb for these virtual sports. This is something we quickly noticed while writing our Spreadex eSports review. We could also see a live countdown to the next match starting if there wasn’t a live one happening. This is an active part of the website and one of the best approaches to virtual sporting events we’ve seen.
